We handle all orders personally. Please contact us with your requirements using the contact form. Once we have established exactly what you need, we will send you a formal quotation for your authorization.
Purchase Order Number
Most of our customers are academics or industrial scientists who work for organizations with purchasing departments. We are very happy to work with your purchasing colleagues to become authorized suppliers. Simply put us in contact with them via email and we will provide them with the information they need. We typically invoice once products have been dispatched and payment is usually via direct bank transfer, or paypal if a credit card is to be used. If your company or institution uses purchase order numbers you can simply provide these to us once you have accepted a quotation and placed an order.
We are required to charge VAT on all orders to be delivered to the UK or elsewhere within the European Union (EU).
We are required to charge VAT on all orders to be delivered to the UK unless your organisation (typically universities) is VAT exempt and you email us a scanned copy of your valid VAT Exemption Certificate (available from your purchasing department) to firstname.lastname@example.org at the time you place your order. Your order will continue to show VAT until reviewed by the sales team who will subsequently amend the order to exclude VAT.
EU customers outside the UK
We are required to charge VAT on all orders to be delivered to EU customers outside the UK unless your organisation is VAT-registered and you provide us with a valid VAT registration number at the time you place your order. Please enter this number and the country code prefix into the relevant fields when you complete check-out. Your order will continue to show VAT until reviewed by the sales team who will subsequently amend the order to exclude VAT.
Customers in North America and elsewhere outside the EU
We typically ship orders on Monday by FedEx on dry ice and cost is included in the quotation.